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POV: Microsoft should have made Windows 10 Mobile an optional update instead of making & breaking promises

There has been a surge of rage over Microsoft’ omission of many Windows Phone 8.1 handsets out of Windows 10 Mobile upgrade eligibility list. It was quite a natural reaction to be frank when Microsoft included every Windows Phone 8.1 device in Insiders’ program and many enthusiasts provided valuable feedback to Microsoft from different handsets that helped Microsoft in shaping up Windows 10 Mobile update. But it is not only the Insider’s community that is enraged but there are device owners too who bought certain handsets keeping in mind the promises made by Microsoft that all of these devices will be upgraded to Windows 10 Mobile when available.

Not only this Microsoft sold and helped its vendor partners selling smartphones with the promise of being upgradable to Windows 10 Mobile when available. There is a long thread over Reddit where you can read the reaction from a BLU Win JR owner who bought the device thinking it will be upgraded to Windows 10 Mobile.

What is quite disturbing is the fact that Microsoft changed this info from Blue Win JR listing once this story was reported by some blogs.

BLU Reddit MS

Now, this is difficult to believe that a company of Microsoft’s size and influence need to behave in such a way that brings more bad name their way.

Perhaps, Microsoft should have taken a simpler route and should have made the Windows 10 Mobile upgrade optional for all the devices included and supported in Insider Program. Microsoft already had provided the option of reverting to Windows Phone 8.1 using WDRT if users were facing many issues. It is a shame that Microsoft handled Windows 10 roll-out in a much better way than what they did this time around. Even Netbooks with bare-minimum specs were able to upgrade to Windows 10 and many also reverted to Windows 7 or Windows 8.1 if they were not fine with Windows 10.

This is another thing that some now unsupported devices like Lumia 525, Lumia 920, Lumia 1020, Lumia 925, Lumia 1320 etc were able to run Windows 10 Mobile with ease. I personally have tested Windows 10 Mobile on all these devices and my Lumia 1020, that is one of my daily drives and the main recording camera for hands-on videos, still runs it like a champ. So, Insiders who helped Microsoft in finalizing Windows 10 Mobile by providing valuable feedback should have expected a better treatment and a upgrade path when it becomes finalized.

We can still hope that better sense prevails and Microsoft offers Windows 10 Mobile as optional upgrade to at least those devices that were included in Insider Program till the end rather than breaking promises and changing listings.

Nayan has more than 10 years of experience of covering Technology and innovations. He is a big Nokia fan and Tech disruptions aficionado. He loves to review new cool gadgets and writing about Android, iOS, Gadgets and general Technology stuff. He has been associated with other well-known Tech sites WinCentral and GadgetOx since long. He currently sports a Lumia 950 XL and Nexus 5X. Other interests include listening to Nu-Metal Hits and Kick-Boxing. Write to him at Email: [email protected]
  • that_guy

    That’s what I was thinking.

  • blackrabit

    Iam using a Lumia 920 for some years now thinking it will get a win 10 update sometime in the future. I think i made a wrong decision holding onto the device. I should have changed my decision when Nokia branding was changed to Microsoft. I feel there’s is better hardware and devices out there.

  • Giorgos Papaspyros

    They ‘d better give this as an optional update with no time limitation.
    It is for Microsoft’s own interest to have people pleased and get convinced by themselves.
    It is their loyal customers who are being displeaesed.
    Can even Microsoft afford to shrink that much its client base?
    Should I even add that they should make everything possible
    to have attached to its ecosystem as much users as possible?
    Even for the people with old devices?

    The most desperate WP8 users might even try those registry hacks to finally get the W10 update,
    but this might not only diminish their W10 experience but also expose their phones to security risks.
    Not to mention the frustration in having to catch a workaround just to receive what was meant to be granted.

    I really don’t get it.
    On PCs Microsoft does not restrict practically anyone from upgrading.

    Furthermore, on those upgraded WPs
    it was proven that what Microsoft provided was a generic Upgrade to all upgraded devices.
    Is it that hard to make all users happy and let the option open for all Lumias?
    That being said is what fulfills Microsoft’s promise after all.

    Not to add that this Windows licence is for free,
    it does not cost anything to anyone, even to those logistic bureaucrats at Microsoft headquarters.
    If it is for the quality of the user experience,
    Microsoft can just warn users and let them know what Microsoft needs to comunicate.

    Lastly, Microsoft promissed some 36 months support.
    Microsoft during these 36 months even omitted the WP8.1 Update 2 for the majority of Lumias
    under the condition that they would work on the W10 Upgrade instead.
    At least an Update is being owed, is it?…

  • Exactly! You want W10M officially on older than old Lumias (x2x)? Here you go, you get Threshold 2 (10586), but don’t expect to be getting Redstone 1 later, it won’t happen. Period. The UX will be far from smooth on most of these devices, but you make the final call. And then some disclaimer such as “Microsoft shall not be held accountable in case of damage to the listed devices upon installation of W10M TH2, blah, blah, blah…” We kept the upgrade “promise”, and we also warned you about potential upgrade issues. However, in case of poor performance, you get 6 months of rollback option (to 8.1) via WDRT”. That’s it. M$, is it that difficult?