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Microsoft working to recover Windows 10 preview phones with QHSUSB_DLOAD issue

Recover WPMany Lumia owners running Windows 10 for Phones preview have faced the dreaded issue of “hard bricking”, while trying to recover the devices using Windows Phone Recovery Tool. The issue makes the phone not recoverable with current recovery tools and when you connect your phone to the PC, the phone is recognized just as QHSUSB_DLOAD. Gabe Aul has confirmed it in a tweet and it has been confirmed in the Microsoft forum too.

Jason[MS] replied on

Microsoft Forum Moderator

Thank you for sharing feedback on your recovery experience. 

We’ve heard similar feedback from a subset of Insiders working with Windows 10 Insider Preview for phones where an error impacted their phone.  Through this feedback we are investigating the various user end-states, including the QHSUSB_DLOAD error some have reported, as well as other issues that don’t have detail or exhibit different symptoms.  Our Windows Phone Recovery Tool team is actively working on an update to the recovery tool flashing process to help with corruption issues. 

Please check in on the forum for updates as we work to address these issues and deliver changes to the Windows Phone Recovery Tool.


Nayan has more than 10 years of experience of covering Technology and innovations. He is a big Nokia fan and Tech disruptions aficionado. He loves to review new cool gadgets and writing about Android, iOS, Gadgets and general Technology stuff. He has been associated with other well-known Tech sites WinCentral and GadgetOx since long. He currently sports a Lumia 950 XL and Nexus 5X. Other interests include listening to Nu-Metal Hits and Kick-Boxing. Write to him at Email: [email protected]
  • ajay sharma

    I have a Lumia 925 which switched off itself when it was on charging – Using Nokia Original charger that came with this phone and it is still charging other phones perfectly.

    Now Thw 925 is not switching on. When connect to usb it shows device as qhsusb_dload

    Nokia software updater for retail / Lumia phone recovery tool or any other nokia / microsoft tool is unable to detect phone and also does not works on the option – my phone was not detected.

    Now i am getting a thought that Didn’t MICROSOFT did it deliberately by providing a wrong / buggy update which bricked the NOKIA branded device, after it has taken over Nokia and Started Marketing New LUMIA’s as MICROSOFT LUMIA so that people are forced to buy new device and leave their old NOKIA Devices.

    Most of this has happened around the time when the news was Nokia is coming up to release its android based devices in 2016, after its agreement with Microsoft Ends.

    What do you Guy’s Think ? Or Does anyone has a proof or solution for this that Microsoft didn’t do it and it happened by itself to a device not in use, while charging.

    Anyone ??

    • Francis Emmanuel

      Hi Ajay, I second your opinion. The same happened to my Lumia 925 last night while charging. Please let me know if you were able to recover it.


      My lumia 925 got bricked while i was using whatsapp. Horrible. Since July, i am trying everything to get it recovered but still unsuccessful. I too think Microsoft did it deliberately as almost had everyone had this problem after updating thier phones with recent updates. Too bad Microsoft.