Delta has announced that 20,000 flight attendants will switch to Lumia 1520 Phablets this fall. The 6-inch Phablet will serve as their on-board manual and in-flight sales device. The device will be distributed to attendants starting in October with all flight attendants receiving the device by the end of the year. Delta Airlines expects to save more than $1 million annually in reduced fuel and printing costs while providing on board professionals a more intuitive way to access essential information. Currently Delta attendants use Lumia 820 as their handheld service device. So, it is a big upgrade for both customer Delta and vendors Nokia, AT&T and Microsoft and shows continued faith of one of the largest enterprise customer in Windows Phone.
Delta Air Lines this fall will equip more than 20,000 flight attendants with handheld Nokia Lumia 1520 phablets, which will serve as their on-board manual and in-flight sales device as well as a platform for future, more personalized in-flight customer service. The Lumia 1520 features a larger format, 6-inch screen and will replace the smaller Lumia 820 already in the hands of Delta on-board professionals.
In addition to its functionality as an in-flight sales device and replacement for the on-board manual, the Nokia Lumia 1520 phablet, running Windows Phone 8.1, will, as it develops, enable flight attendants to take customer meal orders, receive detailed information about their flight and provide information for personalized service, including customers’ frequent flyer status and potential need for special services during flight.