Changewave’s latest customer satisfaction survey has revealed that in North American smart phone market, Nokia‘s “Very Satisfied” rating jumped to 56% this quarter putting it above Samsung (55%). Windows Phone operating system (53%) also ranks higher in terms of customer satisfaction than do users of the Android mobile operating system (48%) in a clear sign of strong user satisfaction with Windows Phone 8.
The survey has been conducted in December with a sample size of 4,061 primarily North American respondents. It seems that Lumia 920 and other Lumia WP8 phones release in USA has helped both Windows Phone and Nokia in gaining higher “customer satisfaction” ratings as expected.
