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How to hard reset or recover, if Nokia X, Nokia XL & Nokia X2 get unresponsive or stuck

In case your Nokia X, Nokia X+, Nokia XL or Nokia X2 becomes unresponsive or gets stuck or worst gets bricked, here are your options. Though in many cases you may ultimately need to send it to Nokia Care.

Hard Reset or recover using Keys:

If you can’t do reset via settings, here is how to hard reset your device using phone keys.

Step 1. Switch off your phone
Step 2. Press together volume up and power button
Step 3. When Nokia logo appears on screen, release your finger from the power button but keep pressing volume up. You will reach to recovery screen as seen in the screenshot below.
Step 4. Select with volume keys “wipe data/factory reset” and press power key to confirm

Nokia X reboot
Step 5. Select “yes” and press power to confirm
Step 6. Press power key to confirm “reboot”
Step 7. Wait until the phone restarts

This will delete all the data, so use with caution. If this doesn’t work for Nokia X, Nokia X+, Nokia XL , you may ultimately need to contact Nokia care.

Nokia Software recovery tool:

If you are not able to hard reset and recover Nokia X2 using above method, you can still try Nokia Software recovery tool (NSRT). Here is how you can use Nokia Software recovery tool for Nokia X2.

In case your device is not responding and is not being recognized by NSRT, press together volume up and power button and see whether it is now identified.

Step 1. Download and install Nokia Software Recovery Tool to your computer. If possible, make sure that your phone is fully charged.

Step 2. Start Nokia Software Recovery Tool, and connect your phone to your computer with a compatible USB cable. If prompted, select the correct USB mode on your phone: Nokia Suite or Modem.

  • Note! Using Nokia Software Recovery Tool erases all personal content on your phone. If possible, create a backup of your phone’s content before starting the installation. You will find the instructions on how to backup and restore your data in your phone’s user guide.

Step 3. Follow the instructions shown on the tool. The latest version of your phone software will be installed, and your phone will restored back to the factory settings. This process may take some time depending on your internet connection, and you cannot use your phone during the installation.

If your phone is not starting or appears to be stuck, you can also recover your phone with My phone does not start up or respond option.

Try and do let us know, if this helps, in case your device gets unresponsive.

Nayan has more than 10 years of experience of covering Technology and innovations. He is a big Nokia fan and Tech disruptions aficionado. He loves to review new cool gadgets and writing about Android, iOS, Gadgets and general Technology stuff. He has been associated with other well-known Tech sites WinCentral and GadgetOx since long. He currently sports a Lumia 950 XL and Nexus 5X. Other interests include listening to Nu-Metal Hits and Kick-Boxing. Write to him at Email: [email protected]
  • kulu

    Sir my nokia x won’t turning on after flashing twarp by flashify.. Plz help

  • Stayaway was really helpful fro me..


    What I will say thank you . After his thanks

  • ruderomeo

    this is useless…the phone switches on ,but gets stuck with NOKIA on screen..the only way to turn it off is by removing the battery..this is an useless mobile. except for the camera..that too for nearby images,and the flash,which can actually blind u temporarily..this is 10/10 junk piece

    • Ajay

      Does your Nokia came back to original state. I too have the same problem. Help me with some suggestion to bring back My Nokia

  • John Wassfy

    I am haveing Nokia X2 to the device factory reset does not want ؟؟؟؟؟؟

  • Mariam Gogoladze

    Hi thanks for the information. but my Nokia Xl’s volume down button is rotten do you have any idea have can I reset with USB ?

    • ruderomeo

      get the entire panel replaced…its cheap.

  • Phuc Cai

    I got Nokia XL RM-1030 and could not select Nokia Suite or Modem since only 03 option for sharing file only.

  • Lester Elnar

    I thought I will be scolded by my mother because my phone was malfunctioning but this info came.

    Thank you for this!

  • Nirav shah

    Hello Fnds, I am useing Nokia XL and I trying this Steps but the Problem are not soleved..

    also i am not getting any message from bank related OTP

  • Shedrack

    Thank you for the information. Very useful to me. It work perfectly well.

  • Bro I have done this many times to my phone I don’t want to do it again and again whenever I switch off my mobile can u say permanent solution to this problem mail me @[email protected]

  • Shadowmaster

    please help..not responding!

  • arfan

    really tnx brother it really works love u, u saved my money

  • hassaan

    thanks kamAL IT IS NOW WORKING

  • Anand Singh

    My Nokia XL is stucking at Nokia Logo. As you told to set up , it will erase all the data but i want to get it back How?

    • Anand Singh

      Kamal Ji I did as you have instructed but it is not working and same issue..what should i do and how could i get my photos if deleted.

  • isrrrrrr

    mine isnt working, stuck on okia logo nd nsrt doesnt detect it, tried d wipe data/fact…… still not working helppp please

    • hassaan

      my phone not working stick on the nokia logo

  • mahender

    how much time it will take

  • Gabriel

    you just copy paste from other site!!!

    the last paragraph states: If your phone is not starting or appears to be stuck, you can also recover your phone with My phone does not start up or respond option.

    if the phone does not respond, there is no such option in the software! so useless info!

    • Kamal

      It is official info and is valid for all the devices that NSRT supports apart from Nokia X range.

  • my phone is installed twrp recvery mode it stuck on the logo and i format it !!!!

  • rhex

    thanks for this post it is very helfull..GOd Bless You

    • Kamal

      welcome 🙂

  • Engr. Jewel Das

    Thanks. I can recover my NOKIA XL phone in this way.

  • joseph

    still not working

    • farooq

      my phone not working still stuck on nokia logo

      • farooq

        thnx my phone is proper working