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Actually, this is very interesting as it indicates NSN’s strength into services and solutions apart from hardware implementation. Every big hardware company be it either IBM, Accenture or anyone else has a strong services arm which caters solution implementation to customers. So, NSN has implemented an extensive Quality of Experience (QoE) solution In June 2013 at Beijing Mobile, a branch of China Mobile. This will enable the operator to improve its focus on customer experience by linking network performance with subscriber satisfaction and application behavior.
Under the recent contract, NSN will collect fault, performance and configuration data from the network, to which it will add insights from its Serve atOnce Traffica system. This will allow Beijing Mobile to enhance customer satisfaction with voice, text messaging, web browsing, instant messaging and local social media services, such as Weibo. NSN will then develop a new service platform for the operator to address subscriber needs directly for a superior customer experience.
So, NSN is really doing well if recent wins at MTS, China Mobile, Indian operators are any indication. Augurs well for Q3 results!!
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